Privacy Policy

Last updated: 23rd April 2025

At Crantock Retreat, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

1. Who We Are

Crantock Retreat is a holiday rental located in Crantock, Cornwall. Our website is used to provide information about our accommodation, allow enquiries, and support the booking process.

2. What Information We Collect

When you use our website or contact us, we may collect the following information:

Personal information: Name, email address, phone number (if provided), and any message content you submit.
Booking details: Dates of stay, number of guests, and preferences.
Usage data: We may use cookies or analytics tools to understand how our website is used (e.g., Google Analytics).

3. How We Use Your Information

We only use your data to:

Respond to enquiries or booking requests.
Provide information or updates about your stay.
Improve our website and user experience.

We do not share your data with third parties for marketing purposes.

4. Legal Basis for Processing

Under UK GDPR, we process your information based on:

Your consent (when you submit a contact or booking form).
Contractual necessity (when preparing or confirming a booking).
Our legitimate interest (to run and improve our business).

5. Cookies

We may use cookies for site performance and analytics. You can control cookies through your browser settings.

6. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Withdraw your consent at any time.

To make any requests, contact us at info@crantockretreat.co.uk

7. Data Retention

We only keep your personal information for as long as necessary to fulfill the purposes outlined above, or as required by law.

8. Contact Us

If you have questions about this Privacy Policy, please contact:

Crantock Retreat
Email: info@crantockretreat.co.uk